Shipping policy

THE CLASSY SOCIETY SHIPPING POLICY

This Shipping Policy explains how orders placed with The Classy Society are processed, fulfilled, shipped, and delivered.

By placing an order and completing checkout, you acknowledge and confirm that you have read, understood, and agreed to this Shipping Policy, together with our Terms of Service and Refund & Return Policy.

Please review this Policy carefully before completing your purchase.

1. Order Processing

Orders begin processing after successful payment authorization and confirmation.

Our standard processing timeframe is typically:

1–5 business days

Business days do not include weekends or applicable holidays.

Processing time is separate from shipping and delivery time.

Processing times may occasionally be extended because of circumstances including:

  • High order volume
  • Promotional events or sales
  • Holidays
  • Manufacturer or supplier processing
  • Inventory availability
  • Warehouse transfers
  • Fulfillment-partner delays
  • Payment or fraud verification
  • Operational or logistical delays
  • Circumstances outside our reasonable control

Once an order has entered processing, it generally cannot be canceled, modified, edited, or changed, except where otherwise required by applicable law or expressly permitted under our Refund & Return Policy.

Customers are responsible for reviewing all order information before completing checkout, including:

  • Products
  • Quantities
  • Sizes
  • Colors
  • Variants
  • Shipping address
  • Billing information
  • Contact information

2. Shipping Destinations, Origins & Fulfillment Locations

The Classy Society may ship to customers in various countries and regions, including but not limited to:

  • United States
  • Canada
  • United Kingdom
  • European Union
  • Asia

Shipping availability may vary depending on the product, destination, supplier, manufacturer, carrier availability, or other logistical considerations and may change without notice.

Domestic & International Fulfillment

The Classy Society does not maintain or hold physical inventory of the products offered through our online store.

We work with multiple independent manufacturers, suppliers, vendors, warehouses, marketplaces, and third-party fulfillment partners that store, prepare, package, and ship merchandise.

Because we work with numerous fulfillment sources:

  • Some products may be fulfilled and shipped domestically.
  • Some products may be fulfilled and shipped internationally.
  • Different products may originate from different warehouses or countries.
  • Products contained within the same order may originate from completely different fulfillment locations.

The location from which a product ships may depend on:

  • Product availability
  • Manufacturer
  • Supplier
  • Warehouse availability
  • Product variation
  • Fulfillment-partner availability
  • Inventory availability
  • Destination
  • Other logistical considerations

3. Estimated Delivery Times — Not Guaranteed

All delivery timeframes are estimates only and are not guaranteed delivery dates.

Typical estimated delivery timeframes after processing are:

  • United States: 7–25 business days
  • Canada: 10–25 business days
  • United Kingdom: 10–25 business days
  • European Union: 10–30 business days
  • Asia: 12–35 business days

These estimated delivery timeframes are separate from our 1–5 business day processing period.

Some products may arrive earlier than estimated depending on:

  • Product availability
  • Inventory availability
  • Domestic fulfillment
  • Supplier location
  • Carrier performance
  • Warehouse location

Other shipments may take longer because of circumstances such as:

  • International transportation
  • Customs processing
  • Carrier operations
  • Weather
  • Holidays
  • Local delivery conditions
  • Transportation disruptions
  • Supplier or warehouse delays
  • Events outside our reasonable control

The Classy Society does not guarantee a particular delivery date unless expressly stated otherwise.

A carrier delay or estimated-delivery delay does not automatically entitle a customer to a refund, replacement, cancellation, or other remedy. However, nothing in this Shipping Policy limits any cancellation, refund, or other right that applicable law requires.

If merchandise cannot be shipped within an applicable promised shipping period, we will handle the matter in accordance with applicable requirements regarding delay notices, customer consent, cancellation, or refunds. Federal FTC rules require online sellers to have a reasonable basis for advertised shipment times and can require customers to be offered a delay option or refund when those shipment commitments cannot be met.

4. International Shipping & Customs

Products shipped internationally may be subject to customs procedures and requirements imposed by the destination country.

Depending on the destination, an international shipment may be subject to:

  • Import duties
  • VAT
  • GST
  • Customs duties
  • Customs-clearance charges
  • Brokerage fees
  • Taxes
  • Other government-imposed charges

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

The Classy Society does not control:

  • Customs authorities
  • Customs processing times
  • Customs inspections
  • Government assessments
  • Import requirements
  • Duties or taxes imposed by destination countries

Customs processing may increase the amount of time required for delivery.

Customers are responsible for complying with applicable import requirements in their destination country.

If a customer refuses a shipment, fails to claim a shipment, or refuses to pay applicable customs charges and the merchandise is consequently returned, abandoned, destroyed, or otherwise unavailable for delivery, the order will be handled according to our Refund & Return Policy and applicable law.

Any costs resulting from refusal, customs return, storage, reshipping, or return transportation may be the customer's responsibility to the extent permitted by applicable law.

5. Shipping Carriers & Tracking

Orders are shipped through third-party carriers, logistics providers, manufacturers, suppliers, warehouses, and fulfillment partners.

Because products may originate from different locations, different products within the same order may use different carriers.

Tracking information may be provided when available.

Depending on the carrier, supplier, shipment origin, or destination:

  • Tracking may not become active immediately.
  • Tracking scans may be delayed.
  • International tracking may temporarily stop updating while a package is moving between countries or carriers.
  • A local carrier may receive the shipment after international transit.
  • Tracking numbers or carrier information may change during transit.
  • Different products within the same order may have separate shipment records.

A temporary lack of tracking activity does not necessarily mean that a package has been lost.

Customers should allow appropriate time for carrier systems and international shipping networks to update before assuming that a shipment is missing.

6. Risk of Loss, Delivery Confirmation & Delivered Packages

Once merchandise has been properly shipped and transferred into the possession of the applicable carrier, the carrier is responsible for the physical handling and transportation of the shipment while it remains in the carrier's possession.

To the fullest extent permitted by applicable law and the applicable shipment terms, risk of loss may pass to the customer when merchandise is duly delivered to the carrier or otherwise at the point provided by applicable law.

Florida law provides different risk-of-loss rules depending on whether the seller's obligation is to ship merchandise by carrier or deliver it to a particular destination.

Carrier records may include:

  • Tracking scans
  • Shipping records
  • Delivery photographs
  • GPS or geographic information where available
  • Attempted-delivery records
  • Delivery timestamps
  • Delivery confirmation
  • Other carrier documentation

These records may be relied upon when investigating whether merchandise was shipped, transported, attempted for delivery, or delivered.

When the applicable carrier confirms that a shipment was delivered to the shipping address provided by the customer, the shipment will generally be considered successfully delivered for purposes of our records, subject to applicable law and rights that cannot legally be waived.

Following confirmed delivery, The Classy Society is generally not responsible for circumstances outside our reasonable control, including:

  • Theft after delivery
  • Packages removed from a doorstep or other delivery location
  • Packages delivered to an authorized mailroom
  • Packages delivered to parcel lockers
  • Packages accepted by another household member
  • Packages accepted by building personnel
  • Packages delivered to neighboring or designated locations by a carrier
  • Other loss occurring after confirmed delivery

If tracking shows Delivered but you cannot locate your package, you should promptly:

  1. Check around the delivery location.
  2. Check with household members, neighbors, building staff, mailrooms, or parcel lockers where applicable.
  3. Contact the applicable carrier.
  4. Contact The Classy Society if additional shipment information is needed.

Nothing in this section eliminates any consumer right or merchant responsibility that applicable law does not permit us to waive.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information before submitting an order.

This includes:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Telephone number where required

The Classy Society is not responsible, to the fullest extent permitted by law, for delivery problems caused by information incorrectly entered or supplied by the customer.

This may include:

  • Incorrect street addresses
  • Missing apartment or unit numbers
  • Incorrect ZIP or postal codes
  • Incorrect cities or states
  • Incorrect recipient names
  • Incomplete addresses
  • Outdated addresses

Once an order has entered processing or shipment preparation, we cannot guarantee that an address can be changed.

Orders returned because of an incorrect or incomplete customer-provided address will be handled according to our Refund & Return Policy.

Where reshipping is available, the customer may be required to pay applicable additional shipping or reshipping costs.

8. Refused, Unclaimed & Returned Shipments

Customers are responsible for accepting and claiming shipments sent to the shipping address provided at checkout.

A shipment may be returned because of:

  • Customer refusal
  • Failure to claim the package
  • Failed delivery attempts
  • Incorrect address information
  • Incomplete address information
  • Customs refusal
  • Failure to pay applicable customs charges
  • Other customer-related delivery issues

If a shipment is refused, unclaimed, or returned, the transaction will be handled according to our Refund & Return Policy and applicable law.

Original shipping charges, return-shipping expenses, customs charges, carrier fees, reshipping costs, and other expenses actually incurred may be non-refundable or deducted from any amount otherwise refundable where permitted by applicable law and our Refund & Return Policy.

If reshipping is available, additional payment may be required before the merchandise is shipped again.

9. Delays Beyond Our Control

The Classy Society works with independent manufacturers, suppliers, fulfillment partners, logistics providers, and shipping carriers.

As a result, certain events affecting transportation or delivery may occur outside our reasonable control.

These may include:

  • Customs inspections
  • Customs delays
  • Weather conditions
  • Natural disasters
  • Carrier delays
  • Transportation disruptions
  • Government actions
  • Border restrictions
  • Labor disruptions
  • International transportation delays
  • Global supply-chain interruptions
  • Public emergencies
  • Security incidents
  • Other unforeseen logistical events

A delay caused by one of these circumstances does not automatically qualify an order for a refund, replacement, cancellation, or payment dispute.

However, nothing in this Policy overrides rights or remedies that applicable law requires. FTC rules concerning online merchandise can require a seller to provide a delay option or refund if the seller cannot ship within the promised shipment timeframe.

10. Split Shipments & Separate Packages

The Classy Society does not maintain physical inventory and works with multiple independent manufacturers, suppliers, warehouses, vendors, and fulfillment partners.

Because of this fulfillment model, orders containing more than one product may be divided into multiple separate shipments.

Products within the same order may:

  • Be processed separately
  • Ship separately
  • Ship on different dates
  • Originate from different manufacturers
  • Originate from different suppliers
  • Originate from different warehouses
  • Originate from different countries
  • Ship domestically or internationally
  • Use different carriers
  • Have separate tracking information where available
  • Arrive in separate packages
  • Arrive in different types of packaging
  • Arrive on completely different dates

Receiving one package does not mean that every product contained in your order has been delivered.

For example, one product may be fulfilled domestically and arrive earlier while another product from the same order may be fulfilled internationally and remain in transit.

Different packaging, shipment origins, carrier names, tracking records, or delivery dates are normal consequences of using multiple fulfillment partners and do not by themselves indicate that an order is incomplete or that merchandise is missing.

Customers acknowledge and accept the possibility of split shipments when completing checkout.

11. Lost or Delayed Package Reporting

If a shipment has had no tracking movement for an extended period or appears to be experiencing an unusual delay, please contact The Classy Society so that available shipment information can be reviewed.

For tracking-related concerns, customers should contact us within 7 days after becoming aware of an extended tracking issue or unusual lack of movement, where reasonably possible.

Depending on the circumstances, we may:

  • Review available tracking information
  • Contact or request information from a supplier
  • Contact or request information from a fulfillment partner
  • Request that the customer contact the applicable carrier
  • Initiate a carrier or supplier inquiry where appropriate
  • Request additional information or verification from the customer

Additional verification may be necessary before an investigation can be completed.

A carrier or supplier investigation may require additional processing time.

The existence of a carrier investigation does not automatically establish that merchandise was lost or automatically create a right to a refund or replacement.

Any applicable remedy will depend on the circumstances, our other store policies, carrier information, and applicable law.

12. Force Majeure

To the fullest extent permitted by applicable law, The Classy Society will not be liable for delays or failures in performance caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Fire
  • Flood
  • Earthquake
  • War
  • Terrorism
  • Civil unrest
  • Government action
  • Customs enforcement
  • Border closures
  • Epidemics or pandemics
  • Labor disputes
  • Transportation interruptions
  • Carrier disruptions
  • Supply-chain interruptions
  • Internet or communications failures
  • Other events outside our reasonable control

Where such circumstances affect an order, we will handle the transaction in accordance with applicable law and our other policies.

13. Policy Acceptance

By placing an order and completing checkout with The Classy Society, you expressly acknowledge and confirm that you have read, understood, and agreed to this Shipping Policy.

By completing your purchase, you acknowledge that:

  • Processing time is separate from shipping time.
  • Standard processing generally takes 1–5 business days.
  • Delivery timeframes are estimates and are not guaranteed delivery dates.
  • The Classy Society does not maintain physical inventory of merchandise offered through the Site.
  • The Classy Society works with multiple independent manufacturers, suppliers, vendors, warehouses, marketplaces, and fulfillment providers.
  • Some products may be fulfilled and shipped domestically.
  • Some products may be fulfilled and shipped internationally.
  • Different products within the same order may originate from different fulfillment locations.
  • Products within the same order may ship separately.
  • Products within the same order may use different carriers.
  • Products within the same order may arrive in different packaging.
  • Products within the same order may arrive on different dates.
  • Receiving one package does not necessarily mean your entire order has been delivered.
  • Tracking information may not update continuously during transit.
  • International shipments may be subject to customs procedures, duties, or taxes.
  • You are responsible for providing an accurate and complete shipping address.
  • Carrier delivery records may be used to document shipment and delivery.
  • A carrier-confirmed delivery will generally be considered delivered for our records, subject to applicable law.
  • Certain shipping or delivery circumstances may occur outside The Classy Society's reasonable control.

Completion of checkout constitutes your affirmative acceptance of this Shipping Policy together with the applicable Terms of Service and Refund & Return Policy, to the fullest extent permitted by applicable law.

The Classy Society
Email: info.theclassysociety@gmail.com
Website: shoptheclassysociety.com