Refund policy

THE CLASSY SOCIETY REFUND & RETURN POLICY

1. Agreement to This Policy

By placing an order and completing checkout with The Classy Society, the customer expressly confirms that they have read, understood, and agreed to this Refund & Return Policy, together with our Terms of Service and Shipping Policy.

This Policy applies to all orders placed through our website.

Nothing in this Policy limits any consumer right or remedy that cannot legally be excluded or waived under applicable law.

Customers are responsible for reviewing this Policy before completing checkout.

2. Final Sale & No-Cancellation Policy

Orders begin processing after successful checkout and payment confirmation.

ALL SALES ARE FINAL, EXCEPT WHERE A RETURN IS EXPRESSLY APPROVED BY THE CLASSY SOCIETY UNDER THIS POLICY OR WHERE APPLICABLE LAW REQUIRES OTHERWISE.

Once an order has been submitted and entered processing, it generally cannot be:

Canceled
Modified
Edited
Exchanged
Changed to another product
Changed to another size or color

Customers are responsible for carefully reviewing their:

Products
Quantities
Sizes
Colors
Variants
Shipping address
Billing information
Contact information

before completing checkout.

Submitting a return request does not mean that a return has been approved.

Customers must receive written authorization from The Classy Society before sending any merchandise back.

3. Return Request Window & Required Photos

For merchandise that is eligible for return consideration, customers must contact The Classy Society within 7 calendar days of carrier-confirmed delivery.

Return requests submitted after this period may be denied, except where applicable law provides otherwise.

All return requests must be submitted to:

📧 info.theclassysociety@gmail.com

Every Return Request Must Include:

Order number
Customer's full name
Product being requested for return
Reason for requesting the return
Clear photographs of the actual item received
Clear photographs showing the item's condition
Photographs of the original packaging
Photograph of the shipping label where requested
Photographs of tags, labels, seals, or accessories where applicable
Any additional information reasonably requested by The Classy Society

Photos are required for a return to be considered.

The photographs must clearly show the condition of the merchandise so that we can review the request before determining whether a return will be authorized.

Providing photographs and submitting a request does not guarantee approval of a return, refund, exchange, or replacement.

Each request is reviewed individually based on:

The condition of the product
The reason for the request
Whether the request was submitted within the applicable timeframe
Whether the item is eligible for return
Whether the item was purchased on sale or with a promotional discount
Whether all required photographs and information were provided
The circumstances surrounding the request
Applicable law

Do not ship merchandise back unless and until The Classy Society provides written return authorization and return instructions.

Merchandise sent without prior authorization may be refused or may not qualify for a refund.

4. EU & UK Cooling-Off Rights

For purchases to which applicable European Union or United Kingdom distance-selling laws apply, customers may have statutory cancellation or withdrawal rights that cannot be eliminated by this Policy.

For many online purchases, eligible consumers generally have a 14-calendar-day withdrawal or cancellation period, subject to statutory exclusions.

Where applicable, customers must notify us within the legally required period.

Conditions and statutory exceptions may apply, including to certain:

Sealed hygiene goods once opened
Personalized or custom merchandise
Perishable merchandise
Other products excluded by applicable law

Where the customer is legally responsible for return shipping, those costs are the customer's responsibility.

Nothing in the remainder of this Policy is intended to eliminate EU or UK consumer rights that cannot legally be waived.

5. Sale, Discounted & Promotional Purchases

ALL SALE, DISCOUNTED, AND PROMOTIONAL PURCHASES ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, REFUND, OR EXCHANGE, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

This includes merchandise purchased using:

Discount codes
Promotional codes
Percentage-off discounts
Sale pricing
Promotional pricing
Limited-time offers
Special offers
Clearance pricing
Other advertised discounts

This final-sale condition applies whether the discount was automatically applied or entered manually by the customer.

The FTC advises consumers to check individual retailers' refund policies for sale merchandise because sellers may maintain different return conditions for discounted or clearance items.

If an eligible discount or promotional code was available but was not entered or successfully applied before checkout was completed, the order will not automatically qualify for:

A partial refund
A retroactive discount
A price adjustment
Store credit

Customers are responsible for confirming that any intended promotional code has been successfully applied before submitting payment.

6. Return Eligibility — If Approved

For a non-sale item to be considered for an authorized return, the merchandise generally must:

Be unused
Be unworn
Be unwashed
Be unopened where applicable
Be untampered with
Remain in its original condition
Include its original packaging
Include original tags where applicable
Include all accessories, components, dust bags, boxes, or other items received with the product
Be accompanied by proof of purchase

The customer must first contact The Classy Society and provide the required photographs before a return will be considered.

A return request is not automatically approved merely because the customer contacts us within the applicable return-request period.

The Classy Society will review the information and photographs submitted and, where permitted by applicable law, determine whether the merchandise qualifies for return authorization.

If approved, the customer will receive written return instructions.

The customer must follow those instructions exactly.

Customers should not return merchandise to the address appearing on the original package unless specifically instructed to do so in writing.

Because products may be fulfilled through different manufacturers, suppliers, warehouses, and fulfillment providers, the correct authorized return location may differ from the original shipment origin.

Unauthorized returns may be:

Refused
Rejected
Returned to the sender
Ineligible for refund consideration

If merchandise arrives back in a condition different from the photographs provided during the return request, the return may be denied or adjusted where permitted by law.

7. Return Shipping & Fees

Unless otherwise required by applicable law or expressly agreed to by The Classy Society in writing, customers are responsible for return-related expenses, including:

Return shipping
Packaging
Carrier charges
Customs charges
Duties
Taxes
Other applicable return expenses

Approved returns must be shipped using a trackable shipping method.

Customers should retain their:

Return tracking number
Carrier receipt
Proof of shipment

until the return has been fully processed.

The Classy Society is not responsible for an authorized return shipment that is lost, misdirected, damaged, or otherwise not received while in the possession of the customer's selected return carrier, except where applicable law provides otherwise.

8. Shipping, Delivery & Risk of Loss

Delivery timeframes are estimates and not guaranteed delivery dates.

Products may be fulfilled through multiple independent manufacturers, suppliers, warehouses, and fulfillment partners and may ship domestically or internationally.

Products within the same order may:

Ship separately
Originate from different locations
Use different carriers
Arrive in different packaging
Arrive on different dates

Receiving one package does not necessarily mean that every item within an order has been delivered.

Carrier documentation may include:

Tracking information
Delivery scans
Delivery photographs
GPS information where available
Shipping records
Attempted-delivery records
Delivery confirmation

Carrier records may be used as evidence concerning shipment and delivery.

A shipment marked Delivered by the applicable carrier will generally be considered delivered for our records, subject to applicable law and any consumer rights that cannot legally be waived.

Shipping delays, temporary tracking delays, customs processing, or other circumstances outside our reasonable control do not automatically qualify an order for a refund or replacement.

Nothing in this Policy eliminates rights provided by applicable law.

9. Customs, Duties & Import Responsibility

International shipments may be subject to:

Import duties
VAT
GST
Customs charges
Brokerage charges
Local taxes
Government fees

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

The Classy Society does not control customs authorities, customs-processing times, or charges imposed by destination countries.

A shipment that is refused, unclaimed, abandoned, or returned because a customer fails or refuses to satisfy applicable customs requirements will be handled according to this Policy and applicable law.

Any costs actually incurred because of customs refusal, return transportation, storage, or reshipping may be deducted from an otherwise applicable refund where permitted by law.

10. Damaged, Defective, Incorrect Items & Required Evidence

Customers should inspect merchandise promptly after delivery.

If you believe that an item arrived:

Damaged
Defective
Incorrect
Significantly different from what was ordered

you must contact us within 48 hours of carrier-confirmed delivery, where reasonably possible.

Contact:

📧 info.theclassysociety@gmail.com

The request must include:

Order number
Customer name
Detailed description of the issue
Clear photographs of the entire product
Close-up photographs clearly showing the claimed damage, defect, or problem
Photographs of the packaging
Photograph of the shipping label
Any other photographs or information reasonably requested

Photographic evidence is required so that we can evaluate the condition of the item and the circumstances of the claim.

Submitting photographs does not automatically guarantee:

Refund
Return
Replacement
Exchange
Store credit

We may request additional photographs or information before reaching a decision.

Claims lacking sufficient evidence may be denied where permitted by law.

Where applicable law provides mandatory remedies for defective, damaged, misdescribed, or nonconforming goods, those statutory rights remain unaffected.

11. Non-Returnable Items

The following merchandise is final sale and generally cannot be returned or exchanged, except where applicable law requires otherwise:

Sale items
Discounted items
Items purchased using promotional codes
Clearance items
Opened hygiene or personal-care products
Beauty products once opened or unsealed
Custom or personalized merchandise
Perishable goods
Hazardous materials
Gift cards
Used merchandise
Worn merchandise
Merchandise missing original packaging or required components
Merchandise altered or damaged after delivery

12. Refunds — If a Return Is Approved

A refund is not guaranteed merely because a return request has been submitted or merchandise has been shipped back.

A refund will only be considered after:

The customer submits an eligible return request.
Required photographs and information are provided.
The Classy Society provides written authorization for the return.
The merchandise is returned according to our instructions.
The returned merchandise is received.
The merchandise passes applicable inspection.

If an authorized return is approved for refund after inspection, the refund will generally be issued to the original payment method.

Processing may take up to 10 business days after the approved return has been received and reviewed, subject to the payment provider's own processing timeframe and applicable law.

Where legally permitted, refunds may exclude applicable:

Original shipping charges
Return shipping costs
Processing expenses
Customs or duties
Restocking charges of up to 20%, if applicable and properly disclosed

Refunds are not automatically issued merely because of:

Delivery delays
Tracking delays
Customs delays
Address errors caused by customer-provided information
Refused deliveries
Unclaimed shipments

Any statutory right to a refund remains unaffected.

13. Chargebacks & Payment Disputes

Customers agree to make a reasonable good-faith effort to contact The Classy Society directly regarding an order issue before initiating a chargeback or payment dispute, except where applicable law or payment-provider rules provide otherwise.

If a payment dispute is initiated, The Classy Society may provide relevant records to the applicable bank, card issuer, processor, payment provider, or other authorized party.

Records may include:

Order confirmation
Transaction authorization
Payment verification
Policy acceptance
Checkout records
Billing and shipping information
IP-related information where lawfully collected
Device or session information where lawfully collected
Customer communications
Shipping information
Tracking records
Delivery confirmation
Photographs or other evidence submitted by the customer
Return-request records
Refund history

Customers agree not to knowingly submit false, misleading, duplicate, or fraudulent disputes.

A valid unpaid balance resulting from a payment reversal or chargeback may remain due and may be handled in accordance with the Unpaid Balances, Collections & Collection Fees provisions contained in our Terms of Service.

Nothing in this section restricts a consumer's lawful payment-dispute rights.

14. Force Majeure

To the fullest extent permitted by applicable law, The Classy Society is not liable for delays or failures resulting from events outside our reasonable control, including:

Natural disasters
Severe weather
War
Civil unrest
Government actions
Customs enforcement
Border restrictions
Carrier disruptions
Transportation disruptions
Labor disputes
Global supply-chain interruptions
Public emergencies
Other events beyond our reasonable control

Any affected order will continue to be handled in accordance with applicable law, our Terms of Service, and our Shipping Policy.

15. Policy Authority & Customer Acknowledgment

This Refund & Return Policy forms part of the terms governing purchases from The Classy Society.

To the fullest extent permitted by applicable law, this Policy supersedes prior inconsistent representations or communications concerning returns and refunds.

By placing an order and completing checkout, you acknowledge and agree that:

You have read and understood this Refund & Return Policy.
Sale, discounted, and promotional merchandise is final sale and not returnable except where required by law.
You must contact The Classy Society before attempting to return any merchandise.
You must provide clear photographs of the item for a return request to be considered.
Submitting a return request does not guarantee that the return will be approved.
You may not send merchandise back unless The Classy Society first provides written return authorization.
Non-sale merchandise must satisfy applicable eligibility requirements before a return may be approved.
Merchandise returned without authorization may be refused.
Customers are responsible for applicable return-shipping costs unless otherwise stated or required by law.
You must report damaged, defective, or incorrect merchandise promptly and provide appropriate photographic evidence.
Approved returns remain subject to inspection.
A refund is not guaranteed until an authorized return has been received, reviewed, and approved.
The Terms of Service and Shipping Policy also apply to your purchase.